We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies.
EFFECTIVE 9/1/23 ALL NEW CLIENTS, ONLINE BOOKINGS, AND COUPLES MASSAGE WILL REQUIRE A 50% DEPOSIT. THIS DEPOSIT IS NON-REFUNDABLE. IF YOU CANCEL YOUR APPOINTMENT BEFORE 24 HOURS THIS DEPOSIT WILL BE APPLIED TO YOUR NEXT VISIT.
We respectfully ask that you provide us with 24 hours' notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist who is paid solely on commission, and it also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee (OR WE WILL RETAIN THE DEPOSIT) for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so the appropriate fees may be charges if a late cancellation does occur.
We understand that emergencies can arise, and illnesses do occur at inopportune times. If you have a fever, a known infection or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your appointment session. Cancelation fees may still apply.
Late Arrival Policy
We request that you arrive 5-10 minutes before your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full-service fees will be charged even when the sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service fee accordingly.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request will result in immediate termination of your session. Dependent on your behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Your privacy is important to us. Cloud Nine Massage LLC will not use your private information for its own benefit but only to provide you the high-quality services and customer service you expect from us. Cloud Nine Massage LLC will not disclose to any person, company, or other entity, at any time, any information about you, your contact information, or the services you have received from us.